Support

Questions, bugs or ideas? Email us and we’ll get back to you, usually within two business days.

You can also use Account → Send feedback inside the app.

Subscriptions

How much does Eagle CTI cost?

$4.99 per month or $49.99 per year (US prices; local prices are set by the App Store), with a 3-day free trial for new subscribers. Payment is charged to your Apple Account when the trial ends.

How do I cancel?

On your iPhone open Settings → your name → Subscriptions → Eagle CTI Pro → Cancel Subscription, or tap Account → Manage subscription in the app. Cancel at least 24 hours before the renewal date to avoid being charged. You keep access until the end of the period you paid for.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

I subscribed but the app still shows the paywall

Tap Restore purchases on the paywall or in Account. Make sure you’re signed in to the same Apple Account you subscribed with. If it still doesn’t unlock, email us.

Can I use my subscription on another iPhone or iPad?

Yes. Sign in to the same Eagle CTI account (email or Sign in with Apple) on the other device, or tap Restore purchases while signed in to the same Apple Account.

Account

I didn’t get my sign-in code

Codes come from no-reply@mail.eaglecti.app and arrive within a minute. Check your spam or promotions folder, and make sure the address is typed correctly. Codes expire after one hour.

How do I delete my account?

In the app, open Account → Delete account. This permanently deletes your account and its data. Deleting your account does not cancel your Apple subscription, so cancel that first (see above).

Alerts

How do alerts work?

An alert watches every new story for your keywords (whole words, any capitalization), optionally only from sources you pick. New stories are checked every couple of minutes. You can be notified by push, by email, or both.

I’m not getting push notifications

Open iPhone Settings → Notifications → Eagle CTI and make sure notifications are allowed. In the app, check that the alert is on and “Push notification” is enabled. Alerts only fire for stories published after you create them.

How do I stop alert emails?

Use the “turn off these emails” link at the bottom of any alert email, or switch off Email for that alert in the app under Account → Manage alerts.

Content

Where does the news come from?

Eagle CTI links to reporting from security news sites, research blogs and government sources such as CISA. We show headlines, short excerpts and our own AI summaries, and every story links to the original article. Ransomware data comes from RansomLook (CC BY 4.0) and crypto hack data from DefiLlama.

Are you a publisher who wants to be added or removed?

Email support@eaglecti.app and we’ll take care of it promptly.